Privacy Policy

1. Introduction

StoreShare (“we”, “us”, or “our”) operates the StoreShare mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal information

When you create an account we collect your name, email address, and phone number. If you verify your identity we may also collect a profile photograph. Payment information is processed by our third-party payment provider and is not stored on our servers.

Location data

With your permission, we collect your device’s location to show nearby storage spaces, items, and appliances. You can revoke location access at any time through your device settings.

Usage data

We automatically collect information such as device type, operating system, app version, pages visited, and interaction timestamps to improve our services.

3. How We Use Your Information

• To provide, maintain, and improve the StoreShare platform
• To process bookings and payments
• To send transactional emails (booking confirmations, receipts)
• To verify your email address and secure your account
• To respond to support requests
• To detect and prevent fraud

4. Data Sharing

We do not sell your personal data. We share information only with service providers who help us operate the platform (payment processing, email delivery, hosting) and when required by law.

5. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we initiate a 30-day soft-delete grace period during which you can reactivate. After the grace period, your data is permanently removed by our scheduled cleanup process.

6. Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

• Access and export your personal data (available via the “Export My Data” feature in the app)
• Rectify inaccurate data
• Request deletion of your account and data
• Withdraw consent for optional processing

7. Security

We implement industry-standard security measures including encrypted connections (TLS), hashed passwords, and audit logging of sensitive operations. However, no method of electronic transmission is 100% secure.

8. Cookies

Our website uses essential cookies for functionality. We do not use advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the app.

10. Contact Us

If you have questions about this policy, contact us at privacy@storeshare.co.uk.